HomeSupport

How Can We Help You?

Get answers to your questions or reach out to our support team

Email Us

We typically respond within 24 hours

contact@auren.news

Submit a Ticket

Fill out the form below for detailed support

Go to Form

Response Time

Priority support for premium users

24-48 hours

Frequently Asked Questions

Find quick answers to common questions

Getting Started

How do I create an account?

Click the "Sign Up" button in the top right corner, enter your email and password, and you're ready to start analyzing news articles.

Is there a free trial?

Yes. Visitors can analyze up to 2 articles per day without creating an account. Free registered accounts include 5 article analyses per day.

How does the AI analysis work?

Auren analyzes structural signals in news articles, including sourcing patterns, attribution, language neutrality, framing, emotional language, credibility signals, and missing context. Auren does not independently verify facts or declare claims true or false.

Account & Billing

Can I change my subscription plan?

Yes, you can upgrade or downgrade your plan anytime from your account settings. Changes take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor Stripe.

How do I cancel my subscription?

You can cancel anytime from your account settings. There are no cancellation fees, and you'll continue to have access until the end of your billing period.

Technical Support

Why isn't my analysis loading?

This could be due to high traffic or a temporary issue. Try refreshing the page or clearing your browser cache. If the problem persists, please contact support.

What browsers are supported?

Auren works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Can I use Auren on mobile?

Yes! Our platform is fully responsive and works on all mobile devices through your web browser.

Submit a Support Ticket

Can't find what you're looking for? Send us a message and we'll get back to you soon.

All fields marked with * are required

Cookie Preferences

Manage your cookie settings

We use cookies to enhance your experience, analyze site traffic, and personalize content. You can choose which cookies you allow. Essential cookies are required for basic site functionality.

Start analyzing news with confidence