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Response Time

Priority support for premium users

24-48 hours

Frequently Asked Questions

Find quick answers to common questions

Getting Started

How do I create an account?

Click the "Sign Up" button in the top right corner, enter your email and password, and you're ready to start analyzing news articles.

Is there a free trial?

Yes! Our Visitor tier is completely free and allows you to scan and verify up to 2 articles per day with basic analysis.

How does the AI analysis work?

We use advanced AI models to analyze articles for credibility, bias, factual accuracy, and source reliability. Our system cross-references multiple data points to provide comprehensive insights.

Account & Billing

Can I change my subscription plan?

Yes, you can upgrade or downgrade your plan anytime from your account settings. Changes take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor Stripe.

How do I cancel my subscription?

You can cancel anytime from your account settings. There are no cancellation fees, and you'll continue to have access until the end of your billing period.

Technical Support

Why isn't my analysis loading?

This could be due to high traffic or a temporary issue. Try refreshing the page or clearing your browser cache. If the problem persists, please contact support.

What browsers are supported?

Auren works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Can I use Auren on mobile?

Yes! Our platform is fully responsive and works on all mobile devices through your web browser.

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