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Disputes & Corrections

We take accuracy seriously. If you believe an analysis is incorrect, let us know.

Primary Contact

Email: legal@auren.news

Expected response time: 5 business days

Who Can File a Dispute

  • Publishers: News organizations whose articles have been analyzed
  • Journalists: Individual reporters or authors of analyzed articles
  • Readers: Users who believe an analysis contains errors
  • Researchers: Academic or independent researchers identifying systematic issues

Valid Reasons for Dispute

We Will Review Disputes For:

  • Factual Errors in Analysis: The analysis contains demonstrably incorrect statements about what the article says or contains
  • Misattribution: The article is attributed to the wrong publisher or author
  • Context Omission: Important context that significantly changes the analysis was not considered
  • Technical Errors: Our system misread, truncated, or failed to process the article correctly
  • Systematic Bias: Evidence that our analysis consistently treats similar content from your outlet unfairly compared to others

We Cannot Review Disputes Based On:

  • • Disagreement with the analysis conclusions without demonstrating factual error
  • • General objection to being analyzed
  • • Preference for different scoring methodology
  • • Belief that your outlet should receive higher scores

Dispute Process

1

Submit Dispute

Email legal@auren.news with:

  • • Direct link to the analysis page (https://auren.news/analysis/[id])
  • • Your name, title, and organization (if applicable)
  • • Specific error(s) you're disputing
  • • Evidence supporting your claim
2

Initial Review (2 Business Days)

We'll acknowledge receipt and provide a dispute tracking ID. Our team conducts an initial assessment to determine if the dispute falls within our review scope.

3

Investigation (5 Business Days)

Our team re-analyzes the article, reviews the evidence provided, and consults our AI model outputs to identify any errors or mischaracterizations.

4

Decision & Action

We'll respond with one of the following:

  • Correction Issued: Analysis updated with correction notice
  • Clarification Added: Additional context provided without changing scores
  • Dispute Not Upheld: Explanation of why no changes were made
5

Appeal (Optional)

If you disagree with our decision, you may submit additional evidence or request a second review by a senior analyst. Appeals are reviewed within 10 business days.

How Corrections Are Published

When we determine a correction is warranted:

  • A correction notice is added to the top of the analysis page
  • The correction includes the date, what was changed, and why
  • Updated scores or analysis content reflect the correction
  • The original analysis is not deleted; changes are transparent
  • Major corrections are listed publicly on this page

Historical Corrections

Updated as corrections are issued

No corrections have been issued to date. This section will be updated as disputes are resolved.

Ready to File a Dispute?

Send your dispute to legal@auren.news with the required information

Send Email

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